Tuesday, 21 June 2011

Acer: please pre-load Win7 with junk so it doesn't work

We're up to version 7 of Windows but the latest new Acer machines from Comet still arrive in an unusable state.

SWMBO bought a nifty dual-amd-core Acer netbook for about half a monkey from Comet. While in the store, an attempt was made to sell us an overpriced bag, Office, Norton, an extended warranty and a mouse. This plus a few more unnecessary and irrelevant add-ons all of which she politely refused.

The netbook came pre-installed with Acer's 'recommended' McAffee anti-virus which, once uninstalled, allowed the machine to access the network it couldn't otherwise see. Huh? How is it McCaffee want to make sales but its mere presence cripples a machine's networking? What utter crap. What are Acer thinking?

After disabling 'click with a touch on the mousepad' and uninstalling the AV and deleting links to other pre-installed junk to tidy up the desktop, Microsoft Security Essentials was downloaded and installed. It costs a lot less (nothing) than what we were supplied with and offered and who knows better where its Swiss cheese has holes? Acer, take note.

By the way, Microsoft, whatever happened to the Browser Choice which is supposed to be on all new Windows machines at first use? SWMBO prefers Chrome anyway and soon found, downloaded and installed it.

This exactly demonstrates why I hate shopping in Comet even for major brands such as Acer but with no such thing as a decent independent dealer within striking distance and even PC World closed for refurbishment, what are we to do? How do complete novices manage?

Oh, and by the way PC World High Wycombe, when you are closed for refurbishment a note on your website would be appropriate. Good grief.

Sunday, 12 June 2011

When your computer's hard drives fail, you'd better have a plan...

It had to happen. In spades.

One drive already removed
A few weeks ago, my computer's second Hard Disc Drive showed errors. I backed it up to a Network Attached Storage device. The HDD failed shortly after. I have been busy with other priorities, and as its continued silent presence didn't seem to hinder my Iyonix, I kept putting off its removal. It's raining today: there's a good chance I would be doing that removal right now. But, last Thursday, my primary, only remaining and boot drive became audible. It whirred. "I must back that up tomorrow, order a new one and remove that duff second drive to boot......Ha ha! 'To boot'!"

Tomorrow came and my Iyonix would not boot. Not even as far as any display on the still-black screen. Instead it sits there, making horrible mechanical noises. Whine-click-whirring repeated ad nauseam. The machine has failed in completing its Power On Self Test and gets no further. Keypresses do nothing as the machine hasn't got as far as looking for a keyboard. It is, to all intents and purposes, dead, save for its dying whirrs. My heart grows cold. Have I backed it up? When? What about all those web sites I look after? My photos? Hyper-important files? I calm a little: the last complete disc copy was six months ago. I panic again. I backed up some essential files last week. My heart stops racing. I can think of a couple of outstanding emails in the past few weeks and have already asked the senders to re-send to my gmail address (in the Cloud). I'm not sure I want to continue using the download-and-store-locally method for mail any more.

I have not installed any new software this year, bar stuff that I can re-download. Most files I create these days find themselves - albeit in a finished state - on the internet somewhere. This even includes a massive spreadsheet kept in Google Docs (phew!). I have a bad habit of keeping absolutely everything and deleting nothing so some of those files representing intermediate steps may have been lost but no biggie. My most important - financial - files are safely backed up. I can remember one letter to my bank recently of which I have no copy but I remember what it was about and to whom it was sent. I just have to wait for the reply.

My order for a new drive is already with a reputable dealer. He's a bit dearer than most but I can at least expect him to use a courier who could be entrusted with a packet of digestive biscuits and the drive will be pre-formatted correctly and without the associated crass assumptions that pervade most box-shifters. If I ask him nicely, he may even pre-install some software for me which will have me up-and-running quicker than if I had to do it on arrival.

The Iyonix is unusual in that it is not Windows, MAC, or other Linux variant. It contains RISC OS and by today's standard has tiny hard drives, thanks to a legacy limitation of its filing system, a mere 120GB is what's ideal. RISC OS 5 and the Iyonix is the grown up great grandson of the BBC Micro which you may remember from school. Its limitations mean that a modern, cheap, huge, SATA drive simply won't work.

The footnote to this tail is that the new drive arrived by courier and when fitted it turned out that the second drive, which had already failed, had failed again. Worse this time. Thankfully, that meant the boot drive is okay. Phew.

Monday, 30 May 2011

The Start of Nothing?

It never ceases to amaze me how many things never cease to amaze me.

Whether it is a bizarre approach to Customer Service which seems designed to drive people away (e.g. "do not reply to this email" and/or having foreign call centres where nobody seems to understand my accent) or an energy supplier who deliberately inflates their customers' direct debits, bringing their own accounts massive credit balances on which they earn interest - or borrow at 0% from its customers without asking - and yet these same companies still have lots of customers. Why?

There is a mistaken belief that big=good when it comes to suppliers of everything. Many consumers seem to labour under the misapprehension that 'biggest must be best' (or, worse, 'most expensive is best' aka 'you get what you pay for'). If only choosing suppliers was that easy.

In short, some of my Blog will be about the quality of service I don't always receive and some will be about other stuff. I can't tell you what because who knows what may come up?

In the meantime, if you want a broadband supplier whose terms also include unlimited web space I recommend Freeola or without the need for web space I recommend The Phone Co-op. In both cases, if you need to, you can speak to real people who know what they are talking about. The latter also does all the same stuff as BT but at lower cost. Line rental, calling plans, mobiles etc. I have vouchers for The Phone Co-op which will give you £10 of your first bill and enter you in a prize draw for a year's free phone and broadband. So, if you are thinking of changing, get in touch for a voucher.

I hope you read me again.